Privacy Policy

1. Introduction

STL Property Managers ("we," "us," "our," or "Company") operates stlpropertymanagers.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services, including interactions with artificial intelligence (AI) agents, chatbots, and automated systems.

2. Information We Collect

3. How We Use Your Information

• Provide property management services and rental analyses
• Operate and improve AI agents, chatbots, and automated systems
• Process property data through third-party AI services (OpenAI, Google) for analysis and market research
• Send service updates, responses to inquiries, and marketing communications (with opt-out available)
• Comply with legal obligations and enforce our Terms and Conditions
• Prevent fraud and enhance security

4. SMS and Text Message Communications

• We may send SMS/text messages to phone numbers you provide, including appointment reminders, rent notifications, maintenance updates, lease information, and general property management communications.
• Message frequency varies. Message and data rates may apply.
• We do not sell, rent, share, or disclose your phone number or SMS opt-in data to third parties or affiliates for marketing purposes.
• To opt out of SMS communications at any time, reply STOP to any message. To get help, reply HELP or contact us at info@stlpropertymanagers.com.
• Consent to receive SMS messages is not a condition of purchasing any service.

5. AI Processing and Third-Party Services

To provide property analysis, market insights, and automated responses, we use third-party AI services including OpenAI and Google Cloud services. Your data may be processed by these providers in accordance with their privacy policies:

• • OpenAI: https://openai.com/privacy
• • Google Cloud: https://cloud.google.com/privacy

We implement data minimization practices and do not share sensitive personal information (SSN, financial account numbers) with AI services unless explicitly required for analysis.

6. Data Retention

We retain personal information for as long as necessary to provide services, fulfill legal obligations, and maintain business records. AI interaction logs and chatbot conversations are retained for up to 12 months for quality improvement purposes, unless deletion is requested.

7. Your Rights and Choices

You have the right to:

• • Request access to your personal data
• • Request correction or deletion of your information
• • Opt out of marketing communications
• • Opt out of AI processing for property analysis (though this may limit service availability)
• • Request an export of your data in a portable format

To exercise these rights, contact us at info@stlpropertymanagers.com.

8. Data Security

We implement industry-standard security measures, including encryption, secure API communication, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

9. Cookies and Tracking

Our Website uses cookies and similar technologies to enhance user experience. Most browsers allow you to control cookies through settings. Disabling cookies may affect functionality.

10. Children's Privacy

Our Website is not intended for individuals under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or prominent notice on the Website.